I am trying to route based upon the "Last Redirected Number"
The scenario is if the receptionist transfers a call into any CSQ, then to perform different logic. The Last Redirected Number parameter in the Get Call Contact Info step is defined as: The number from which the last call diversion or transfer was invoked. This is the number at which the call was placed immmeidiately before the current number.
When debugging, my variable ("lastRedirect" type String) shows "null" and does not show the 4-digit DN that is transferring the call to the Trigger.
lastRedirect = Get Call Contact Info (Triggering Contact, Last Redirected Number)
Perhaps I am missing something?
Message was edited by: r.stockton