Software update through proxy

Ahmed Shahzad · ‎02-24-2010

I am trying to update the LMS, but I am getting error through proxy server. I can do normal browsing through proxy without any problem. May I know the protocol and site that auto-update trying to access like https or ftp and cisco.com.

Thanks and Regards,
Ahmed Shahzad.

yjdabear · ‎02-24-2010

It accesses "http://cco.cisco.com/cgi-bin/login" initially, according to my snoop capture.

Joe Clarke · ‎02-24-2010

All communication with Cisco.com happens through port 80. Resolve the hostnames cco.cisco.com and www.cisco.com, and add allow your proxy to communicate with those hosts.

Ahmed Shahzad · ‎02-28-2010

I can access the http://www.cisco.com or http://cco.cisco.com on the same subnet, but could not able to perform Auto-update on CS-MARS. I am getting the following error:

Unable to connect to the server, please check the URL, user name and password.

However the same URL with same UID and PWD is working from the destop on the same subnet. Rules on the proxy server is to allow the complete subnet on cisco.com at port 80.

Thanks and Regards,
Ahmed Shahzad.

Joe Clarke · ‎02-28-2010

I'm not sure what CS-MARS uses to communicate with Cisco. You might try posting a question on the MARS forum about this.