Could some one please advise me on what does Call Disposition 13 mean in Termination Call Detail table in IPCC enter prise.
I have CVP comprehensive model withh ICM. On analysing the reports it is identified that there are lot of calls of very short duration of less than 1-10 seconds. To identify the reason on further investigation, for all these calls Call disposition shows as 13 in the TCD table.
Are these calls disconnected by the customer himself or disconnected due to some technical reason.
You can try reviewing the Call Manager CDR records for this call. That should tell you who disconnected the call as well as any ISDN errors if they occurred. You should probably open a TAC case to help you with this, there are a lot of moving parts in a CVP environment and issues like this can be tricky to pin down. TAC could help you in setting and collecting appropriate traces at the gateway level if it comes to that.