Hythim Ali El Hadad Sun, 02/28/2010 - 03:47
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As a supervisor,you need your agent contimously working,and not need any ability for any agent to control how to stop receving calls

So you can configure the wrap-up time to be about 15 msec,so that the agent can rearrange him self after finishing his calls and prepare for a new one

But for your ask,the agent can loggoff the Queue and stop receiving calls

wish this be helpfull


fernandezj Fri, 03/05/2010 - 06:15
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thank's for your answer, i try this..

Best regards


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