Running Predictive/Progresive outbound campaigns without the use of IVR

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Feb 25th, 2010
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Is it possible to run a predict/progers outbound campaign with a 3:1 (port:agent) ratio without the use of ivr

could i instead place the customers on hold somewhere in icm while the agents are busy?

just a thought...

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jpsweeney77 Thu, 02/25/2010 - 09:23
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What you are asking for in essence is the ability to queue the call. This is only possible in an ICM environment with an IVR or with some other peripheral integration utilizing the Service Control interface.

Kenan Muharemagic Thu, 02/25/2010 - 09:59
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Figured as much... thanx for the info,

Appreciate it

Kenan Muharemagić

Recro-Net d.o.o.


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