Running Predictive/Progresive outbound campaigns without the use of IVR

Unanswered Question
Feb 25th, 2010

Is it possible to run a predict/progers outbound campaign with a 3:1 (port:agent) ratio without the use of ivr

could i instead place the customers on hold somewhere in icm while the agents are busy?

just a thought...

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
jpsweeney77 Thu, 02/25/2010 - 09:23

What you are asking for in essence is the ability to queue the call. This is only possible in an ICM environment with an IVR or with some other peripheral integration utilizing the Service Control interface.


This Discussion