I am looking for some guidance on how the outbound dialing is used in UCCX 7.0. I am reading the documentation found on cisco.com but I am not sure how the data should be formatted. Also, how does this exactly work? My understanding is that the data is loaded in the system and the each contact is distributed among the agents that are resources in that specific queue? Does the system automatically dial the contact or is that a manual process that the agent has to perform?
Any information would be very useful.