IPCC Failure when doing changes.

Unanswered Question
Feb 25th, 2010

Hi,


I really need your help on this.


I am having a problem with an IPCC Express server. It is not allowing any changes to the agent's configuration or anything, it is simply not making any changes to the configuration.


Everytime I try to make a change to the Agents, or to anything on the IPCC configuration I get the following error:


screenshot error lilly.JPG

(In case you can't see it, it says:


Error while handling the input request.

Backup

).


I even got the same error when trying to resynchronize JTAPI.


I would like to know what can I do to solve this issue (preferibly without affecting the business operation), should I restart the  server? Should I restart the RmCm account password? Is there a problem with the DC Directory integration (Database is integrated with a Call Manager v4.1.3)?.


Any help is more than welcome.


Thanks in advance.

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