Hi,

I really need your help on this.

I am having a problem with an IPCC Express server. It is not allowing any changes to the agent's configuration or anything, it is simply not making any changes to the configuration.

Everytime I try to make a change to the Agents, or to anything on the IPCC configuration I get the following error:

(In case you can't see it, it says:

Error while handling the input request.

Backup

).

I even got the same error when trying to resynchronize JTAPI.

I would like to know what can I do to solve this issue (preferibly without affecting the business operation), should I restart the  server? Should I restart the RmCm account password? Is there a problem with the DC Directory integration (Database is integrated with a Call Manager v4.1.3)?.

Any help is more than welcome.

Thanks in advance.