We have UCCX 7.0 in our contact center environment. We wish to do a SQL dip to the IBM's TSRM case management database. Now, I gather that TSRM doesn't support ODBC connections & hence trying to look for alternatives to accomplish this task. Is it possible to do a JDBC connect to resolve this task? Is yes, can anybody provide some thoughts on how to accomplish this? If not, what are my alternatives?
Appreciate your help in this matter!