Current Wait Time - HTML WallBoard

Answered Question
Feb 24th, 2010

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I am in the process of making a Wall Board for a new call center we’re putting in. One of the metrics I’d like to be able to show to the group would be the current wait time on the various queues.

I have created a script that goes out reads a simple HTML file. Pulls out CSQ Reporting statistics stores them in various variables. Then does a keyword trans form with the results from the variable back into the HTML document. Very simple and working fine for all metrics except current wait time, this always shows as -1. Ideally it would output in hh:mm:ss format. I’m not sure how to take an integer and output back into the desired format.

Thanks in advance.

UCCX 7.0(1)SR05_Build504

wallboard.jpg

script.jpg

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Correct Answer by Anthony Holloway about 6 years 9 months ago

Without going into a lot of detail, a -1 means the system cannot determine a metric at that instance.  So you can either treat it as a wati time of 0 or Invalid.

Your challenge seems to be, how to convert seconds into MM:SS.

Script:

wait_time = get reporting stats()

set wait_time = (wait_time < 1) ? 0 : wait_time

set conv_wait_time = "" + (wait_time / 60) + ":" +  (wait_time % 60)

Or if you want to pad single digits, change the last set to this:

set conv_wait_time = {

     int minutes = wait_time / 60;

     int seconds = wait_time % 60;

     return ((minutes < 10) ? "0" : "") + minutes + ":" + ((seconds < 10) ? "0" : "") + seconds;

}

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Correct Answer
Anthony Holloway Thu, 02/25/2010 - 09:36

Without going into a lot of detail, a -1 means the system cannot determine a metric at that instance.  So you can either treat it as a wati time of 0 or Invalid.

Your challenge seems to be, how to convert seconds into MM:SS.

Script:

wait_time = get reporting stats()

set wait_time = (wait_time < 1) ? 0 : wait_time

set conv_wait_time = "" + (wait_time / 60) + ":" +  (wait_time % 60)

Or if you want to pad single digits, change the last set to this:

set conv_wait_time = {

     int minutes = wait_time / 60;

     int seconds = wait_time % 60;

     return ((minutes < 10) ? "0" : "") + minutes + ":" + ((seconds < 10) ? "0" : "") + seconds;

}

tpfrankli Thu, 02/25/2010 - 17:10

Thanks for the information, now what may seem like a dumb question. Where does this script get placed at? Is this a custom script in the UCCX wallboard script or does this go into my HTML file?

If I'm following the top half of your post you've definded two variable:

conv_wait_time

and wait_time

Are these int variables? My guess would be that wait_time is as you're storing the reporting statistics into it.

Thanks

tpfrankli Fri, 02/26/2010 - 07:22

I've spent some more time looking at this and I follow what you posted. It all goes into the script and I do define two new variables.

Anthony Holloway Fri, 02/26/2010 - 15:24

That is correct.  Glad you were able to work it out on your own.  If this solved your question, would you mind updating the post to reflect that?

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