02-25-2010 11:59 PM - edited 03-15-2019 09:33 PM
Hi,
I have a strange problem with phones behavour in a specific department called "Borgerservice" in my "Cisco Unified CM Administration System version 7.0.1.11000-2" installation.
If the users in this department call to another user in this department, they can both see the name and number of the person in the other end.
But if a user in this department calls me in the IT-department, I can only see her number on my display, not her name and number as I normally can then other users from other departments calls me.
I have checked her end-user profile and her telephone number, but both have the exact same settings and configuraiton as my phone and end-user profile, so I can not see where this behaviour comes from.
I have attached the end-user configuration and phone-number configuration on both me (not having this issue, no mather where I call) and one of the users having the problem (but only when she is calling outside her own department.
Can you see why this strange problem exists?
Kind regards,
Carl-Marius
Solved! Go to Solution.
03-01-2010 04:40 AM
Hi Carl,
Maybe you should check the line configuration of the phone, there is Display (Internal Caller ID). I think that you should set the caller id in this field.
Regards
02-26-2010 02:15 AM
Hi,
To get to you do the users need to go through a Translation pattern? I have set this up before as you can restrict Calling Name Presentation under the Calling Party transformation section.If this is set to restriced this might be the reason why you can't see there name?
Cheers
Mark
02-26-2010 02:51 AM
03-01-2010 04:07 AM
Just for testing sake could you set the Calling name Presentation to allowed just
to prove that its not that.Can i just confirm that for the user (1105) to call you (1595) they have to go through this translation patttern?
Cheers
Mark
03-01-2010 04:40 AM
Hi Carl,
Maybe you should check the line configuration of the phone, there is Display (Internal Caller ID). I think that you should set the caller id in this field.
Regards
03-22-2010 04:06 AM
Hi Triandi_sugiharto,
It worked! - That was the right place to configure the name on the calling number!
Thank you!
Kind regards,
Carl-Marius
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