Is it possible to make any statistic collection on calls?

Answered Question
Feb 26th, 2010
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Hi,


In our "Unified Contact Center Express Administration - 7.0(1)_Build168" installation, it is possible to install the program "Cisco Unified CCX-historic reporter" so we can make different statistic in the contact center.


Is the same statistic reporting possible in our "Cisco Unified CM Administration - System version 7.0.1.11000-2" installation?

- And not just on calls and users in the contact center installation, but on all users, phones and numbers?


If so, what program can I use to perform this statistic collection?


Kind regards,

Carl-Marius

Correct Answer by Rob Huffman about 7 years 3 months ago

Hi Carl-Marius,


On the CUCM side of the house this is called CDR (Call Detail Reporting).

Here is a guide to help get you started;


CDR Analysis and Reporting Configuration Checklist


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_0_1/car/caranrpt.html#wpxref97735



Cheers!

Rob

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Correct Answer
Rob Huffman Fri, 02/26/2010 - 05:52
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Hi Carl-Marius,


On the CUCM side of the house this is called CDR (Call Detail Reporting).

Here is a guide to help get you started;


CDR Analysis and Reporting Configuration Checklist


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_0_1/car/caranrpt.html#wpxref97735



Cheers!

Rob

Carl-Marius.Steensen Tue, 03/02/2010 - 04:53
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Hi Rob,


Thank you for your answer; it was precisely what I was looking for!


Kind regards,

Carl-Marius

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