I have SNR and some call-forwarding configured and I've been having the issue that when the call is forwarded or taken with SNR that the caller-id shows up with the main line of our company and not the inital caller. I've tracked this down to because I have an outgoing voice translation-rule that is changing the caller-id to our main number; which is fine in most cases...except this one.
Whats the proper way to do this?
Is their a rule that I should be setting up that logically follows something like...if the call is coming from a 3digit extension (ie. internal) then don't change the outgoing caller-id to the main number...but if it matches our internal extension plan than change it?
This is a PRI connection.