CUE no audio over VPN

alex goshtaei · ‎02-26-2010

Hi All,

we have two UC520 conencted over VPN. when I call from main site to remote site and user in remote site doesn't answer the call, I get dead silence and it seems RTP traffic is not passing through VPN tunnel from CUE. but when I call from remote site to main site, and no body answers the call, I can hear voicemail. I've checked network connectivity from CUE in both sites and they are fine.

What else should I check in the router for CUE RTP troubleshooting?

thanks

Alex

Hythim Ali El Hadad · ‎02-28-2010

Hi,

CUE only talk G711

Make sure you are using G711 in your CUE dial-peer,also your router must contain transcoder and configure the allow commands under voice service voip

With the above ,it should be working

Wish this be helpfull

Thanks

alex goshtaei · ‎03-01-2010

"allow connection" is configured for sip to h323. dial-peer between sites are h323. also it is using g711ulaw. do I still need transcoder?

thanks

Alex

Hythim Ali El Hadad · ‎03-01-2010

Hi,

I think you have your WAN calls G729,so you'll need transcoder sure

But you can check if you can have a G711 call through WAN so you won't need to convert it through the router then no transcoder will be needed

Thanks