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phone resets

Gerard Gacusan
Level 1
Level 1

phone resets by itself at any time? with call manager 7 ... any related experience?

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

You can try looking at the app log for the unregister event and look at the cause code to start

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

If it's a hard reset (i.e., complete power down and reboot) then I'd look at the physical layer first.  Check errors on the switchport the phone is connected to and, regardless of errors seen/not seen, at least swap cables or put the phone in a different physical location and see if you have the same issue.

My assumption is this is a single phone...not just any old phone resetting whenever it wants.

How are you powering your Cisco IP Phones

?  Are you using a PoE Switch?

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