Can't move UCCX agent to another extension

Unanswered Question
Feb 27th, 2010

I have a UCCX 7 system integrated with UCM 7.1.3.  I'm trying to move a UCCX agent from one extension to another extension.  Both of the phones are associated with the RM application user, and with the agent's end user entry.  I originally had the agent configured for extension 3606 and they were able to log into Cisco Agent Desktop.  I changed the IPCC extension value in their end user entry to extension 3607, and then had the agent try to log in at that station.  CAD gave the error that the extension was not associated with their userid. 


Do I need to restart some service to get this change to take effect?


Thanks for any help,

Robert Luechtefeld

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Marwan ALshawi Sun, 02/28/2010 - 01:29

try to restart cisco ldap synic service from windows services


good luck

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