4507R Supervisor disabled

Answered Question
Feb 27th, 2010
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I have recently come across a problem which I think is hardware related, but I would like some additional input before I get a replacement.


The problem stems from a 4507R running cat4000-i5k91s-mz.122-25.EWA12.bin.

One of the supervisors does not become active and there is no console conversation when booting with this supervisor.

Details showing as;


#sh mod
Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
1        Supervisor
2     6  Sup V-10GE 10GE (X2), 1000BaseX (SFP)  WS-X4516-10GE      JAE11129WX7
3    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1114BC9E
4    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1112AF5Z
5    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1114BH3T
6    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1114BHGG

M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
1 Unknown                              Unknown      Unknown          Other
2 001b.5346.64c6 to 001b.5346.64cb 3.4 12.2(31r)SG3 12.2(25)EWA12    Ok      
3 001b.54b1.d7f0 to 001b.54b1.d81f 3.2                               Ok      
4 001b.5350.8e40 to 001b.5350.8e6f 3.2                               Ok      
5 001b.54b3.d4f0 to 001b.54b3.d51f 3.2                               Ok      
6 001b.54b3.dd60 to 001b.54b3.dd8f 3.2                               Ok     

Mod  Redundancy role     Redundancy mode     Redundancy status
----+-------------------+-------------------+-------------------
1   Standby Supervisor  Non redundant       Disabled          
2   Active Supervisor   Non redundant       Active


sh redundancy
Redundant System Information :
------------------------------
       Available system uptime = 5 minutes
Switchovers system experienced = 0
              Standby failures = 0
        Last switchover reason = none

                 Hardware Mode = Duplex
    Configured Redundancy Mode = Stateful Switchover
     Operating Redundancy Mode = Non Redundant
              Maintenance Mode = Disabled
                Communications = Down      Reason: Simplex mode

Current Processor Information :
-------------------------------
               Active Location = slot 2
        Current Software state = ACTIVE
       Uptime in current state = 4 minutes
                 Image Version = Cisco IOS Software, Catalyst 4000 L3 Switch Software (cat4000-I5K91S-M), Version 12.2(25)EWA12, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 15-Nov-07 18:13 by kellythw
        Configuration register = 0x2101

Peer (slot: 1) information is not available because it is in 'DISABLED' state


However, the Trunk link on slot 1 is active and appears to be running ok

I had noticed that the supervisor cpu utilisation light display cyles up to 100% then repeats the process.

We have numerous platforms running this IOS without any problems so I am not convinced that the IOS is causing the problem and coupled with no appearance of any console communication I think this points to a hardware problem.

Any further input would be most useful.


Thanks in advance

Paul

Correct Answer by Andrew Devine about 7 years 2 weeks ago

Hi,


Did you manage to progress this?  I had the same symptoms on a 4510R but with a single supervisor, meaning we had a full outage for several hours.


I think reseating one of the line cards fixed the issue although a colleague was near the switch when it came back to life.  Status light was blank and utilisation light cycling between 1 and 100%, reseted the supervisor several times but didn't fix it, but perhaps the line card did.


Everything on Cisco.com point to hardware issue, possibly redundancy modules and clock module, or maybe just line cards not seated properly.


Cheers

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Ganesh Hariharan Sat, 02/27/2010 - 23:16
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I have recently come across a problem which I think is hardware related, but I would like some additional input before I get a replacement.


The problem stems from a 4507R running cat4000-i5k91s-mz.122-25.EWA12.bin.

One of the supervisors does not become active and there is no console conversation when booting with this supervisor.

Details showing as;


#sh mod
Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
1        Supervisor
2     6  Sup V-10GE 10GE (X2), 1000BaseX (SFP)  WS-X4516-10GE      JAE11129WX7
3    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1114BC9E
4    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1112AF5Z
5    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1114BH3T
6    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1114BHGG

M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
1 Unknown                              Unknown      Unknown          Other
2 001b.5346.64c6 to 001b.5346.64cb 3.4 12.2(31r)SG3 12.2(25)EWA12    Ok      
3 001b.54b1.d7f0 to 001b.54b1.d81f 3.2                               Ok      
4 001b.5350.8e40 to 001b.5350.8e6f 3.2                               Ok      
5 001b.54b3.d4f0 to 001b.54b3.d51f 3.2                               Ok      
6 001b.54b3.dd60 to 001b.54b3.dd8f 3.2                               Ok     

Mod  Redundancy role     Redundancy mode     Redundancy status
----+-------------------+-------------------+-------------------
1   Standby Supervisor  Non redundant       Disabled          
2   Active Supervisor   Non redundant       Active


sh redundancy
Redundant System Information :
------------------------------
       Available system uptime = 5 minutes
Switchovers system experienced = 0
              Standby failures = 0
        Last switchover reason = none

                 Hardware Mode = Duplex
    Configured Redundancy Mode = Stateful Switchover
     Operating Redundancy Mode = Non Redundant
              Maintenance Mode = Disabled
                Communications = Down      Reason: Simplex mode

Current Processor Information :
-------------------------------
               Active Location = slot 2
        Current Software state = ACTIVE
       Uptime in current state = 4 minutes
                Image Version = Cisco IOS Software, Catalyst 4000 L3 Switch Software (cat4000-I5K91S-M), Version 12.2(25)EWA12, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 15-Nov-07 18:13 by kellythw
        Configuration register = 0x2101

Peer (slot: 1) information is not available because it is in 'DISABLED' state


However, the Trunk link on slot 1 is active and appears to be running ok

I had noticed that the supervisor cpu utilisation light display cyles up to 100% then repeats the process.

We have numerous platforms running this IOS without any problems so I am not convinced that the IOS is causing the problem and coupled with no appearance of any console communication I think this points to a hardware problem.

Any further input would be most useful.


Thanks in advance

Paul

Hi Paul,


As per the doucmentation and pre-requiste just check the following things :-


1.The same IOS version on both Sup
2.Use the following command by specifying the standby slot number :
3.*hw-module slot* *slot-number *image *file-spec
4.Reload the standby, after reloading it should in hot standby mode.


Try the following things also after performing the above steps:-


hw-module slot 2 image slot0:/rsp-k4pv-mz.120-32.S8.bin
hw-module slot 3 image slot0:/rsp-k4pv-mz.120-32.S8.bin

slave auto-sync config and then (make sure to wr mem first):

hw-module standby-cpu reset


and check out the below link on  Supervisor Card Redundancy hope to help !!


http://www.cisco.com/en/US/docs/cable/rf_gateway/feature/guide/rfgw10_1pls1sup.pdf


Ganesh.H

paul-sexton Sun, 02/28/2010 - 06:10
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Hi Ganesh,


Thanks for your input.


Yes, both supervisors had the same IOS and slot 1 was the ACTIVE supervisor some time ago, at some point it switched over to the standby and made this the Active, as no links went down our monitoring did not report any problems.  Currently, I cannot 'see' anything on slot 1 and I am unable to commmunicate with this module.  I have already cold booted this module alone and there is no response from the console port or any evidence that the IOS loads.


I can only conclude therefore that this is a hardware/firmware problem.


Rgds

Paul

Reza Sharifi Sun, 02/28/2010 - 07:04
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Hi Paul,


Have you tried taking out the sup and reinserting back in.  That some times helps.  When you put the Sup back in there, make sure you have console cable plugged in and see if you can watch it as it goes through the boot process.


HTH

Reza

paul-sexton Mon, 03/01/2010 - 00:09
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Hi Reza,


Thanks for advice.


As this is a 'live' device and with all the processes you have to go through to touch a device, I will try it this weekend.

Howvever, I do not vividly recolect re-seating this particular module, although I'm sure I would have done this.

Having said that, I'll go through both pieces of advice this coming weekend and let you know the outcome.


Thanks

Paul

Correct Answer
Andrew Devine Wed, 05/12/2010 - 07:17
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Hi,


Did you manage to progress this?  I had the same symptoms on a 4510R but with a single supervisor, meaning we had a full outage for several hours.


I think reseating one of the line cards fixed the issue although a colleague was near the switch when it came back to life.  Status light was blank and utilisation light cycling between 1 and 100%, reseted the supervisor several times but didn't fix it, but perhaps the line card did.


Everything on Cisco.com point to hardware issue, possibly redundancy modules and clock module, or maybe just line cards not seated properly.


Cheers

paul-sexton Wed, 05/26/2010 - 00:39
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Hi Andrew,


Apologies for the delay in replying.


We had already re-seatted the line card, tried in another chassis etc etc.  Nothing resolved the issue.

It kept dropping into rommon mode and no matter what was done to get the card fully restored it was a waste of time.


The short answer is that we had to replace the hardware module.



Thanks

Paul

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