UCCX - How to achieve call queuing at the edge

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Mar 1st, 2010
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Hi all,


I would like to deploy UCCX IVR in a distributed approach where call is queued at the edge where the call originated. Say on a per City basis or per country in a regional contact center.


How can I achieve this?


Thanks,

Sleen

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Anthony Holloway Mon, 03/01/2010 - 09:46
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CVP


No seriously, without some serious TCL scripting and copious amounts of ingenuity UCCX cannot do this.  In fact, if you write such an application for your voice gateways, post it to the forums please.  =)

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