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CME/CUE Transfer to Voicemail Busy

Unanswered Question
Mar 1st, 2010
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I am trying to set up my CME/CUE system so I can transfer a caller directly to a user's voicemail.  At the moment it goes to busy.  I am using CME 7.0(0), CUE 7.0 and an IOS of 12.4(20)t4.  Voicemail works and calls forward on no answer or busy just fine.

I have created an e.164 number in CUE that is a 1 plus their regular extension.  They have 4 digit extensions.  This plan doesn't overlap with anything else.  7377 is the voicemail pilot.  I have created an ephone-dn that has a number of 1.... and does "call-forward all 7377".

I am posting an abbreviated version of what I think are the important configurations.  I'm assuming it's something simple, but I've been through a dozen posts and can't see where I went wrong.

voice service voip
allow-connections h323 to sip
allow-connections sip to h323
no supplementary-service h450.2
no supplementary-service h450.3
supplementary-service h450.12


sdspfarm units 5
sdspfarm tag 1 Confrn
conference hardware
authentication credential XXXX XXXX
load 7916-24 B016-1-0-4
load 7911 SCCP11.8-3-2S
load 7937 apps37sccp.1-3-4-0
load 7965 SCCP45.8-5-2S
max-ephones 50
max-dn 125
ip source-address XX.XX.XX.XX port 2000
timeouts interdigit 6
system message User Options
url services http://XX.XX.XX.XX/voiceview/common/login.do
url authentication http://XX.XX.XX.XX/CCMCIP/authenticate.asp 
time-zone 12
voicemail 7377
max-conferences 4 gain -6
call-forward pattern .T
web admin system name XXXX XXXX
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp 7960 Jan 27 2010 18:22:17

ephone-dn  10  octo-line
number 7335
label XXXX
description XXXX
name XXXX
call-forward busy 7377
call-forward noan 7377 timeout 25

ephone-dn  100
number 1....
call-forward all 7377

ephone  10
mac-address XXXX.XXXX.XXXX

max-calls-per-button 6
username "XXXX"
button  1:10

Thanks in advance.

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Overall Rating: 5 (2 ratings)
Mark Rigby Mon, 03/01/2010 - 07:07
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Greetings, can you post you CUE configuration please?

Few things to check below:

  • Which mailbox selection policy are you using to put calls through to voicemail - Last Redirecting Party? Original Called Party?
  • Have you configured the Primary E.164 Number under the CUE User configuration page?
  • Can you access voicemail when pressing the message key on an IP phone?
  • Are CUE subscribers associated with a phone and or extension number referenced by a DN?
  • Is your voicemail dial-peer correct?
Rob Huffman Mon, 03/01/2010 - 07:20
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Hi Refram,

Just to add a note to the great tips from Mark (+5 Mark)

The steps required are nicely detailed in this good Tech Note;

Transfer a Caller Directly into a Unity Express Mailbox


Hope this helps!



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