CME/CUE Transfer to Voicemail Busy

refram · ‎03-01-2010

I am trying to set up my CME/CUE system so I can transfer a caller directly to a user's voicemail. At the moment it goes to busy. I am using CME 7.0(0), CUE 7.0 and an IOS of 12.4(20)t4. Voicemail works and calls forward on no answer or busy just fine.

I have created an e.164 number in CUE that is a 1 plus their regular extension. They have 4 digit extensions. This plan doesn't overlap with anything else. 7377 is the voicemail pilot. I have created an ephone-dn that has a number of 1.... and does "call-forward all 7377".

I am posting an abbreviated version of what I think are the important configurations. I'm assuming it's something simple, but I've been through a dozen posts and can't see where I went wrong.

!
voice service voip
allow-connections h323 to sip
allow-connections sip to h323
no supplementary-service h450.2
no supplementary-service h450.3
supplementary-service h450.12
h323

!

telephony-service
sdspfarm units 5
sdspfarm tag 1 Confrn
conference hardware
authentication credential XXXX XXXX
load 7916-24 B016-1-0-4
load 7911 SCCP11.8-3-2S
load 7937 apps37sccp.1-3-4-0
load 7965 SCCP45.8-5-2S
max-ephones 50
max-dn 125
ip source-address XX.XX.XX.XX port 2000
timeouts interdigit 6
system message User Options
url services http://XX.XX.XX.XX/voiceview/common/login.do
url authentication http://XX.XX.XX.XX/CCMCIP/authenticate.asp
time-zone 12
voicemail 7377
max-conferences 4 gain -6
call-forward pattern .T
web admin system name XXXX XXXX
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp 7960 Jan 27 2010 18:22:17
!

ephone-dn 10 octo-line
number 7335
label XXXX
description XXXX
name XXXX
call-forward busy 7377
call-forward noan 7377 timeout 25

!
ephone-dn 100
number 1....
call-forward all 7377
!

ephone 10
mac-address XXXX.XXXX.XXXX

max-calls-per-button 6
username "XXXX"
button 1:10

Thanks in advance.

Mark Rigby · ‎03-01-2010

Greetings, can you post you CUE configuration please?

Few things to check below:

Which mailbox selection policy are you using to put calls through to voicemail - Last Redirecting Party? Original Called Party?
Have you configured the Primary E.164 Number under the CUE User configuration page?
Can you access voicemail when pressing the message key on an IP phone?
Are CUE subscribers associated with a phone and or extension number referenced by a DN?
Is your voicemail dial-peer correct?

Rob Huffman · ‎03-01-2010

Hi Refram,

Just to add a note to the great tips from Mark (+5 Mark)

The steps required are nicely detailed in this good Tech Note;

Transfer a Caller Directly into a Unity Express Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#cue_int_ccm_exp

Hope this helps!

Rob