I am getting an error "Could not connect to Directory Services Synchronize Server" when try to synchrize directory services from Cisco Desktop Administrator and agents are reporting the following issues.
- Agents sporactically get kicked out of CAD but able to logg back in
- some agents getting a licensing error when try to login but were able to logg in after a couple tries
- supervisors aren't able to monitor voice calls, getting error message "Supervisor has failed to start voice monitor on the device :32806"
I suspect the CAD issues I am experiencing could be related to the Directory Services error. I am running IPCC enterprise 6.0 with CAD 6.0, IPIVR 3.5.4 and CCM 4.1.3. Has anyone run into these issues with Directory Services ? Does anyone has any document on how to re-synch the Directory Services ? I appreciate any inputs / suggestions !!! and Thanks in advance !!!
P.S. I've rebooted all servers but that didn't seem to help, the issues just started a few days ago.
Ah, the question about UCCE domains.
I prefer to have a dedicated domain for UCCE. I have never had any trouble (other than political ones) with this arrangement. I have had trouble with using the corporate domain - admittedly, problems that could be resolved (one required a Cisco mod that is now in the product). But I don't know of any advantages. Others may have different opinions.
The UCCE domain is used just by the servers, but this does not prevent customers who have "ownership" issues (the AD group within the IT department wants to own all domains and apply their policies) - they hear the word "Windows Domain" and just go nuts. They don't take the time to understand what a unique use of the Domain ICM makes. Sometimes you cannot win the battle, and simply have to make ICM part of the corporate domain.
But if you don't have to, please stay with the dedicated domain. Especially in your case as you will be migrating your UCCE domain from Windows 2000 to Windows 2003. There is a lot in the upgrade you are now doing - don't take on any more.
Just my opinion.
As far as monitoring goes ... in the new version you may get a chance to change to CCM silent monitoring (if your Call Manager and phones - need the built in bridge - support it). A big improvement.
I can't really help with your problem though. Are both VoIP Monitoring Services automatic and running on both PGA and PGB?