I've got a duplex IPCC 6.0 enterprise environment with duplex CADs, duplex IPIVRs and CCM 4.1.3. I would like to find out if there is a configuration somewhere that you can look to determine which CAD server is the primary or if there is any processes that you can look to tell which CAD server is the primary. And also how to tell which CAD server is active.
Thanks in advance !!!
When you launch postinstall (c:\program files\cisco\desktop\bin\postinstall.exe) the first screen that opens will show you the IP address of the Primary and Secondary CAD servers. I'm 99% sure postinstall existed in ICM 6.0 (it's a good pratice to always run postinstall as a local administrator).
You can also tell looking under Site Setup in the registry;
The IP address/hostname in LDAP Host 1 should be the primary and the IP address/hostname in LDAP Host 2 would be the secondary.
To tell which CAD server is currently active you can use procmon on the active ctisvr process to find the IP Address of the CAD Enterprise server currently connected to ctisvr, this will be the active CAD server at that moment in time.
Run the following procmon command on the active ctisvr:
C:\ procmon cg ctisvr (where “cust instance” is your customer instance in and Xy matches the cg cg1a or cg1b)
Session Time Ver Flags ClientID AgentID AgentExt Signature Host
1 15 days 13 AUX 220.127.116.11IPPASv 18.104.22.168IPPAS v (22.214.171.124:1244)
2 15 days 13 AUX Enterprise Cisco Desktop E n (126.96.36.199:1245)
4 00:01:41 13 AUX CTIOSServer CTIOSServer (188.8.131.52:3420)
5 00:01:29 13 AUX CTIOSServer CTIOSServer (184.108.40.206:3980)