%PLATFORM_CAT3550-1-CRASHED: - Cisco Community

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Dear All,

One of the switch in our office network failed to load and we found this following message from syslog.

: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: System previously crashed with the following message:

Feb 20 06:52:45 172.18.0.116 33: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Cisco IOS Software, C3550 Software (C3550-IPSERVICES-M), Version 12.2(25)SEB4, RELEASE SOFTWARE (fc1)

Feb 20 06:52:45 172.18.0.116 34: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Copyright (c) 1986-2005 by Cisco Systems, Inc.

Feb 20 06:52:45 172.18.0.116 35: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Compiled Tue 30-Aug-05 13:14 by yenanh

Feb 20 06:52:45 172.18.0.116 36: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED:

Feb 20 06:52:45 172.18.0.116 37: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Software Forced Crash Exception (0x0700)!

Feb 20 06:52:45 172.18.0.116 38: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: CPU Register Context:

Feb 20 06:52:45 172.18.0.116 39: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Vector = 0x00000700 PC = 0x003DC3F4 MSR = 0x0002B030 CR = 0x20000008

Feb 20 06:52:45 172.18.0.116 40: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: LR = 0x003DC3F4 CTR = 0x00439418 XER = 0x00000000

Feb 20 06:52:45 172.18.0.116 41: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R0 = 0x003DC3F4 R1 = 0x0176C6F0 R2 = 0x00000000 R3 = 0x00000000

Feb 20 06:52:45 172.18.0.116 42: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R4 = 0x00B59CCC R5 = 0x0000B030 R6 = 0xFEE00000 R7 = 0xBEEFCAFE

Feb 20 06:52:45 172.18.0.116 43: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R8 = 0x01100000 R9 = 0x01290000 R10 = 0x01290000 R11 = 0x00000000

Feb 20 06:52:45 172.18.0.116 44: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R12 = 0x0001C7D0 R13 = 0x057E583F R14 = 0x00448E30 R15 = 0x00000000

Feb 20 06:52:45 172.18.0.116 45: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

Feb 20 06:52:45 172.18.0.116 46: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000

Feb 20 06:52:45 172.18.0.116 47: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000000

Although we tried to restart the switch, re-load IOS from the backup. But switch can't load anymore.

Also we found one controller is failed POST.

Ethernet-controller 2 has 1 Gigabit Ethernet/IEEE 802.3 interface

GigabitEthernet0/2 failed POST.

Please help me to fix this problem and what will caused this problem.

Anyway, I really appreciate for your kindness help.

Hope to response soon

5 Replies 5

Dear All,

One of the switch in our office network failed to load and we found this following message from syslog.

: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: System previously crashed with the following message:

Feb 20 06:52:45 172.18.0.116 33: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Cisco IOS Software, C3550 Software (C3550-IPSERVICES-M), Version 12.2(25)SEB4, RELEASE SOFTWARE (fc1)

Feb 20 06:52:45 172.18.0.116 34: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Copyright (c) 1986-2005 by Cisco Systems, Inc.

Feb 20 06:52:45 172.18.0.116 35: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Compiled Tue 30-Aug-05 13:14 by yenanh

Feb 20 06:52:45 172.18.0.116 36: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED:

Feb 20 06:52:45 172.18.0.116 37: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Software Forced Crash Exception (0x0700)!

Feb 20 06:52:45 172.18.0.116 38: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: CPU Register Context:

Feb 20 06:52:45 172.18.0.116 39: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Vector = 0x00000700 PC = 0x003DC3F4 MSR = 0x0002B030 CR = 0x20000008

Feb 20 06:52:45 172.18.0.116 40: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: LR = 0x003DC3F4 CTR = 0x00439418 XER = 0x00000000

Feb 20 06:52:45 172.18.0.116 41: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R0 = 0x003DC3F4 R1 = 0x0176C6F0 R2 = 0x00000000 R3 = 0x00000000

Feb 20 06:52:45 172.18.0.116 42: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R4 = 0x00B59CCC R5 = 0x0000B030 R6 = 0xFEE00000 R7 = 0xBEEFCAFE

Feb 20 06:52:45 172.18.0.116 43: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R8 = 0x01100000 R9 = 0x01290000 R10 = 0x01290000 R11 = 0x00000000

Feb 20 06:52:45 172.18.0.116 44: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R12 = 0x0001C7D0 R13 = 0x057E583F R14 = 0x00448E30 R15 = 0x00000000

Feb 20 06:52:45 172.18.0.116 45: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

Feb 20 06:52:45 172.18.0.116 46: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000

Feb 20 06:52:45 172.18.0.116 47: *Mar 1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000000

Although we tried to restart the switch, re-load IOS from the backup. But switch can't load anymore.

Also we found one controller is failed POST.

Ethernet-controller 2 has 1 Gigabit Ethernet/IEEE 802.3 interface

GigabitEthernet0/2 failed POST.

Please help me to fix this problem and what will caused this problem.

Anyway, I really appreciate for your kindness help.

Hope to response soon

Hi,

Check out the below link for further information :-

http://www.cisco.com/en/US/docs/switches/lan/catalyst3550/software/release/12.1_4_ea1/system/message/msg_desc.html

Hope to Help !!

Ganesh.H

I hope you have a valid Service Contract because it's RMA time.

Dear All,

Thanks so much for the kindly reply. I already check the the "Message and Recovery Procedures" but they suggest to go to the "output interpreter tool" to get the answer. Unfortunately I don't have enough privilege to access this page. Anyway, really appreciate your help.

piconet006 wrote:

GigabitEthernet0/2 failed POST.

Don't bother. POST stands for Power On Self Test. If you have a POST failure it means that a component has failed.

Just continue to access internal devices and check the Cisco Catalyst switch (using the "show logging" command, then check logs like these below:
SW1>show logg
Syslog logging: enabled (0 messages dropped, 156 messages rate-limited, 0 flushes, 0 overruns)
    Console logging: disabled
    Monitor logging: disabled
    Buffer logging: level debugging, 21703 messages logged
    Exception Logging: size (4096 bytes)
    File logging: disabled
    Trap logging: level notifications, 24273 message lines logged

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