I design one script for cisco IPCC. my design is like that. Welcome to ABC company, press 1 for english and press 2 for arbic. now take the example of english menu, once i press 1 recording comes ( If you know the extension number dial it now or press 1 for A dep press 2 for B dep press 3 for C dep and press 4 for D dep. all other extensons that not start .. 1, 2 , 3 ,4 is trasferring fine. but when i try to trasfering on let say extension 412 its not trasfering and repeat my menu.
Please help me in this how i solve my problem.
I am also attaching my script for more clarification.
Hi this is because when you dial and extension that starts with 1 2 3 or 4 it goes to the unsuccesfull step, I will try as a workaround here to use the first get digit string with input lenght 4 so when you dial any extension it will be in the succesfull step and then you can use there the "go to dialing". If the person dials only 1 or 2 or 3 or 4 then the call will go to the time out step so there you can make the switch or and if step to tell "if the sdigit is 1 set extnXfer=421" and use the "go to dialing"