I am working on doing an upgrade for a Call Manager server version 4.1.3 to Communications Manager version 7.1.3a, but this server is integrated with a IPCC Express 4.0 server, but I need to know if there is any way I can integrate the IPCC 4.0 server with the CUCM v7.1 server, or if I will need to upgrade the IPCC as well.
Also, if this is not possible, I would like to have a guide for the IPCC upgrade.
Thanks in advance.
You will need to upgrade IPCC as well.
This document lists each version of UCCX, and which versions of CCM it is compatible with.
UCCX 7.0(1)SR4 is the first release to support CM 7.1.3.
There is no upgrade path from IPCC 4.0 to 7.0, so to upgrade you would need to:
1) Back up all application settings, triggers, scripts, documents, and other config elements such as agent skills, supervisor and team configs
2) Build a fresh install of UCCX7.0
3) Manually reconfigure all applications, scripts, config, agents etc.
You will also lose all your historical unless you use the Historical Data Migration tool to move that to the new version. To use that you would have to ensure you are on a supported version of IPCC4 (4.0.5 or 4.0.5a). The migration of all the settings is the tricky part, and I would strongly suggest you get someone experienced with IPCC to do this or you may find yourself in trouble. If you can deploy on new hardawre, this will allow you to look back at the old server if it turns out you missed something important.
This document details the process:
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