I have a situation where I want to hide some information from the report that the agents can see from thier CAD.
I know how to create custom Historical reports and also how to manipulate the Stored Procedures for those but I want make a minor change to the data the agents see in their CAD report. I am lookinf to alter the "Agent Call Log" on the CAD in particular.
Does anyone know how the CAD gets its data for these reports? Is there a Stored procedure or is this data somehow stored in memory?
My customer is telling me that a previous vendor was able to manipulate it an I didnt think it could be so any help anyone could give me is greatly appreciated...