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Common Services portal does not appear on the LMS 3.0 homepage

benjo.rulloda
Level 1
Level 1

Hi,

I am encountering a problem on Ciscoworks LMS 3.0 wherein the Common Services portal does not appear on the homepage. This was after I tried to upgrade CW to LMS 3.2 but does not seem to work so I revert back to LMS 3.0. I even did a restore of the backup database but still no Common Services on the homepage.

How do i resolve this?

Appreaciate your help. Thanks in advance!

3 Replies 3

Joe Clarke
Cisco Employee
Cisco Employee

If you're not seeing the Common Services application portlet on the Functional Portal View, then you need to open a TAC service request to get the steps to manually re-register all of the installed applications from the command line.

Thanks Joe. Are the steps simple? Will it take long to resolve the problem?

The process should be quick, but the steps are complicated (it will involve running a long CLI command repeatedly over a set of files).

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