uccx 5 premium abandoned call

Unanswered Question
Mar 3rd, 2010
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hi all,

i have uccx 5 premium  i create script that send url to  crm what i need to capture is the following:

1.call id

2.calling number

3.status of the call -new,connected and abandoned .

the main issue here is to capture the abandoned calls .

i try to do that with "call redirect" and its very good.

any suggestion?

thank you

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Anthony Holloway Mon, 03/08/2010 - 14:51
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I think what you are asking is, how do you "handle" an abandoned call?

Use the On Exception ContactInactive Goto YourLabel step at the top of your script

And create YourLabel somewhere else in the script.  Now, when callers hang up, the script will continue execution at that label instead of dying.

natan.kasav Thu, 03/18/2010 - 06:01
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thanks for your replay.

do you know how can i send those parameters to url on crm ?

Anthony Holloway Thu, 03/18/2010 - 09:04
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I feel tricked.  How many of these threads are you going to start, asking about URL's to CRM?

I'm sorry you are having a hard time getting help, but opening multiple threads about it is not going to help.

natan.kasav Sat, 03/20/2010 - 15:50
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im sorry that you feel like that but i relly dont know how to do this thing...

so if you have a chance to answer if you know i will thank you

the only thing i miss here is the problem that i dont know to tel my crm that we have incoming call and tell him the callng number .


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