Voicemail time wrong

Answered Question
Mar 3rd, 2010

hi all

i have a problem with the cme time.

Voicemail saying incorrent time

on the phone display the right time and in the cme web interface too

Here is 09:00 and the Voicemail says 19:00

in the running config i configured this:

clock timezone cet 1
clock summer-time cet recurring
network-clock-participate wic 1
network-clock-participate wic 3

telephony-service
video
no auto-reg-ephone
authentication credential cisco cisco
em logout 0:0 0:0 0:0
fxo hook-flash
max-ephones 32
max-dn 128
ip source-address 10.1.1.1 port 2000
auto assign 10 to 43
auto assign 5 to 8 type anl
calling-number initiator
service phone videoCapability 1
service dnis overlay
service dnis dir-lookup
timeouts interdigit 5
system message IMN
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.2/CCMCIP/authenticate.asp
cnf-file location flash:
user-locale DE
network-locale DE
load 7975 SCCP75.8-5-3S
load 521G-524G cp524g-8-1-17
time-zone 23
time-format 24
date-format dd-mm-yy
voicemail 27
max-conferences 8 gain -6
call-forward pattern .T
moh flash:/media/music-on-hold.au
multicast moh 239.10.16.16 port 2000
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
transfer-pattern .T
transfer-pattern 0T
secondary-dialtone 9
fac standard
create cnf-files version-stamp 7960 Feb 27 2010 11:50:18

ntp master

I have this problem too.
0 votes
Correct Answer by Steven DiStefano about 6 years 10 months ago

Remember that changing CUE time usually does a reload of CUE, which takes about 20 minutes as I remember.

So do this in a maintenance window....

Correct Answer by Steven Smith about 6 years 10 months ago

The CUE has its own configuration and clock.  The following document should help.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml#k1

If the CUE is not syncing to CME, you could use an external NTP server to sync to.  You can use the document above to change the ntp server in CUE as well.

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Correct Answer
Steven DiStefano Wed, 03/03/2010 - 08:53

Remember that changing CUE time usually does a reload of CUE, which takes about 20 minutes as I remember.

So do this in a maintenance window....

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