cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1959
Views
0
Helpful
6
Replies

Critical alarm : actastor_watchdog the service has been disabled

ohaddad
Level 1
Level 1

I have a major alarm on a WAVE-274 (Edge-WAAS).
Alarm: "nodemgr: actastor_watchdog the service has been disabled"
Is it possible to learn more about this - what caused it, ect.

Any ideas on how to proceed?

6 Replies 6

ohaddad
Level 1
Level 1

On the same Edge-device, i have two others critical alarms :

Alarm 2: "device_mgr service has been disabled"

Alarm 3: "the Wafs_edge service has been disabled"

A few questions:

  • What version of WAAS are you running?
  • Was this device recently upgraded?
  • Is other traffic (besides CIFS) being optimized without any problems?

Can you provide the syslog.txt and a tech-support from the device?

Thanks,

Zach

Hello Zach,

Can you chek your inbox please.

I saw this issue more than once with WAAS 4.1.5c; it was a bug that caused the WAFS AO to stop accelerating traffic. Fortunately it seems to have been fixed in 4.1.5d according to the release notes.

The bug id is:

CSCtd60131

Device reporting alarm "actastor_watchdog service has been disabled"

I haven't had this issue with 4.1.5d...

Patrick

I am also experiencing this issue with one of my wae-502 which is running 4.1.5f, I have tried disabling and re-enabling cifs service but it reappears with the same alarm after it has initilized.


Accelerator     Licensed        Config State    Operational State            
-----------     --------        ------------    -----------------            
cifs            Yes             Enabled         Disabled  
epm             Yes             Enabled         Running   
http            Yes             Enabled         Running   
mapi            Yes             Enabled         Running   
nfs             Yes             Enabled         Running   
ssl             Yes             Enabled         Running   
video           No              Enabled         Shutdown  
wafs-core       Yes             Disabled        Shutdown                      
wafs-edge       Yes             Disabled        Shutdown

If you are encountering bug CSCtd60131then you need to upgrade to 4.1.7a or 4.2.1 or later. Otherwise you can contact the TAC for a script to recover from this problem. Check the release notes and check the bug ID in the Software Bug Toolkit (registered users only) for more details

Patrick

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: