Contact Centre is reporting that their agents are dropping out of some of the skill groups they are assigned to, so calls no longer go to those members of staff, and we are not sure of what would be causing this.
Is there any log which shows skill group configuration changes?
No. The ICM database table does not have that.
You may be able to apply extended logging to the Tomcat application server providing dynamic reskilling on the AW.
Do you believe there is something wrong with the system or that your problems are caused by humans?