Is it possible to see the original calling number before the agent answers the call?

Answered Question
Mar 3rd, 2010
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When ICD does a consult transfer from ICD to the Agent, the agent device will show calling number as the CTI Port during ringing. Upon answer it will display the original calling number when the consult transfer is completed.


Is it possible to see the original calling number before the agent answers the call?


Evgeney.

Correct Answer by Aaron Harrison about 7 years 2 months ago

Hi


The system is effectively doing a Consult Transfer to the agent; this allows it to retract the call if the agent doesn't answer.


It's not possible to change this behaviour.


If you are using Agent software on the PC, you should be able to see the caller's number in the data panel.


Regards


Aaron


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Correct Answer
Aaron Harrison Wed, 03/03/2010 - 07:28
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Hi


The system is effectively doing a Consult Transfer to the agent; this allows it to retract the call if the agent doesn't answer.


It's not possible to change this behaviour.


If you are using Agent software on the PC, you should be able to see the caller's number in the data panel.


Regards


Aaron


Please rate helpful posts...         

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