UC520: How to show during a call transfer that a user is on the line?

Unanswered Question
Mar 3rd, 2010

I have a small office with a UC520 and 8 7960's.  The users complain that when they want to transfer a call to someone that is on the call already, they get rings and then voicemail.  Is there a way to show that the user is presently on the line?  Thank You.

I have this problem too.
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Tommer Catlin Wed, 03/03/2010 - 11:17

You would have to setup BLFs on each phones line.  Since you have 7960 phones, you can only use 5 other lines on that phone. (6th line is their own line)

Busy Lamp Field will display if the person is on/off hook. (presence)

You have the option of adding on a side car or 7916 to the phone to add more lines.


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