UC520: How to show during a call transfer that a user is on the line?

richard.vernsey · ‎03-03-2010

I have a small office with a UC520 and 8 7960's. The users complain that when they want to transfer a call to someone that is on the call already, they get rings and then voicemail. Is there a way to show that the user is presently on the line? Thank You.

Tommer Catlin · ‎03-03-2010

You would have to setup BLFs on each phones line. Since you have 7960 phones, you can only use 5 other lines on that phone. (6th line is their own line)

Busy Lamp Field will display if the person is on/off hook. (presence)

You have the option of adding on a side car or 7916 to the phone to add more lines.