RMA-how to do RMA

Unanswered Question
Mar 3rd, 2010

HI,

I have a S/N of a maintenance customer.How do i do RMA.Which site I do have to go.If I go to "rma service order tools"it will show only "service order status tool and view service parts tools only.I suppose I should be able to get an option like service submit tool where I can enter the serial number??Can anybody help me pls??

thx

I have this problem too.
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ganeshh.iyer Wed, 03/03/2010 - 10:42

HI,

I have a S/N of a maintenance customer.How do i do RMA.Which site I do have to go.If I go to "rma service order tools"it will show only "service order status tool and view service parts tools only.I suppose I should be able to get an option like service submit tool where I can enter the serial number??Can anybody help me pls??

thx

Hi,

If you have contract for yuour devices with cisco then you may request an RMA and faxing it to your Customer Specialist. Additionally, a softcopy of this form can be provided so that you may e-Mail it to your Customer Specialist or to cisco-sa-customer-service@cisco.com.

Check out the below links for further information hope that help !!

http://www.cisco.com/en/US/docs/routers/7200/troubleshooting/return_material_authorization/3582.html#wp574634

http://www.scientific-atlanta.com/contactus/RMAfaq.pdf

http://www.cisco.com/en/US/prod/Warranty_Only_RMA_Procedures_and_FAQs.pdf

Remember to rate the helpful post

Ganesh.H

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