No Video between POLYCOM HDX (SIP) and CUVA

Unanswered Question
Mar 3rd, 2010

I have a Polycom HDX 4000 configued and registered as an Advance SIP device to CUCM 7.0.2 and CUVA and when I place a call between those devices it is connected as Audio Only.

Polycom HDX is upgraded to the lates version to support CUCM, CUVA is lates version 2.2.1 .

Any help will be aprecited.


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Aaron Harrison Tue, 03/09/2010 - 09:15


Do you verified that the two devices are in regions/locations that allow video bandwidth?


aamercado Mon, 05/24/2010 - 20:01

How did you get your HDX to register?

Anyways, I have a HDX7000 and polycom told me that I have to install the recommend Polycom software which is made especially for cisco integration ""

My polycom config is

transport protocol - auto

authentication name - polycomvvx10 ( which is my digest user)

user name - polycomvvx10

registrar server - ip address of the pub

proxy server - ip address of the pub

I have cm7.1.5 so configure the following:

setup up location

made sure MTP is off

phone button template  - 3rd party sip device (advance)

sip profile - standard sip profile

created a digest user in LDAP

create device security profile

made sure associate devise under the number line is associate

UPDATE - figured it out so posting to help others:

1. On CM 7.X, setup a profile with "digest authentication" uncheck. Look under Appendix A on CM admin guide for further details

2. On AD side setup a user that matches the DN (ie for me I used [email protected])


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