03-03-2010 03:46 PM - edited 03-15-2019 09:37 PM
Hi all,
I'm new to the IT and Cisco phones environments so fairly unfamiliar. I'm making this to see if a clients request is possible after looking around for a few hours with no clue if the search is in vain.
We have Cisco IP Phones 7945s. We use Cisco Unified CM admin.
Currently if one phone in particular doesn't get answered the call will forward to the receptionist. But if the receptionist isn't there we want the call to go back to the original desk so a voice message can be left with the intended recipient.
Not knowing the system or tools well I bet I left out application and version info that would help but if anyone knows a way, or knows there's not a way, a post would be greatly appreciated. Thanks.
03-03-2010 04:06 PM
Hi
If you are using Cisco Unity as your voicemail system, by default it looks at the first redirecting number to match the VM box.
So if your call comes in for example on extension 1234, then forwards to 6789, but 6789 is forwarded to VM, then the call will go to the VM box for 1234.
It doesn't matter how many phones you forward through, it will go to the first number's VM.
Regards
Aaron
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03-03-2010 07:48 PM
Are you using the Auto Attendant? Is that what you mean by Cisco Unified CM Admin? If so, there is actually a service parameter you need to change so that calls that forward to the receptionist divert back to the original called party. If you are using AA, let me know and I can tell you what you need to change.
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02-07-2012 01:31 PM
Hi David,
I have the same issue and I am using Auto Attendant handled by Unity Connection server. Can you please tell me which service parameter to change to resolve this problem ?
My configuration is :
CUCM 8.5
CUC 8.5
Regards.
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