Does Cisco CCM7 integrate 3rd-party IVR?

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Mar 3rd, 2010
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Hi guys,

           I have a customers already have Selectron and an Innovative Millennium Release 2007 IVR system and would like to integrate with the Cisco CCM7,I rearched a lot of document and cisco data sheet but couldn't find the answer,is there anybody know that?

           Thanks in advances.

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Aaron Harrison Wed, 03/03/2010 - 16:11
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Hi


You would want to contact that vendor to see whether they support Cisco CallManager, rather than the other way around...


The answer is 'probably' - essentially you have to find out how those IVRs connect to a PBX (E1/T1, SIP, H.323, QSIG, are all options), and then see whether there is a common interface you can get for CallManager. If the vendor of the IVR has tested with CallManager all the better, otherwise the testing is up to you.


Regards


Aaron


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