Does Cisco CCM7 integrate 3rd-party IVR?

crazy_521 · ‎03-03-2010

Hi guys,

I have a customers already have Selectron and an Innovative Millennium Release 2007 IVR system and would like to integrate with the Cisco CCM7,I rearched a lot of document and cisco data sheet but couldn't find the answer,is there anybody know that?

Thanks in advances.

Aaron Harrison · ‎03-03-2010

Hi

You would want to contact that vendor to see whether they support Cisco CallManager, rather than the other way around...

The answer is 'probably' - essentially you have to find out how those IVRs connect to a PBX (E1/T1, SIP, H.323, QSIG, are all options), and then see whether there is a common interface you can get for CallManager. If the vendor of the IVR has tested with CallManager all the better, otherwise the testing is up to you.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!