We have a service desk of 8 people and want to setup so that each memeber logs in when they arrive at work.
As calls come they are diverted to a member of the group, if that perosn is on the phone then it moves onto the next person etc and if not answered then goes to voicemail .
But is Cisco smart enough to know to divert to a different person each time. We dont want the first perosn who logged in at the beginning of the day to be first person to get all the calls.
Would we do this using a Hunt group?? or is there another way