Call Display Issue on CCM 7

Unanswered Question
Mar 4th, 2010
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On in-comming Calls  it's cutting the 1 letter of the Call Display Ext Dave Smith show as ave Smith

, I check the call manager and  Router and i am unable to find the issue. did anyone has the same issue? or is their a bug fix for it ?

Thank you for your Help

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htluo Thu, 03/04/2010 - 08:50
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Usually, this is caused by mismatched switch type between telco and customer (e.g. telco is DMS-100, customer configured PRI NI2).

In CCM trace, you'll see something like:

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

08/31/2009 12:07:42.009 CCM|In  Message -- PriSetupMsg -- Protocol= PriNi2Protocol

Check your CUCM and see if CUCM set to the same switch type. (device > trunk).

Hope this helps!



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