Service Temporarily Unavailable

Hi Faisal,

Thanks for your reply.

The failover interfaces are UP-UP on the two switches that are connected to the CAM appliances. please find below the status of the two failover interfaces on both appliance as they can't ping each other:

[root@CAM1 ~]# ifconfig eth1
eth1      Link encap:Ethernet  HWaddr 00:26:55:1E:1D:62
          inet addr:10.10.10.5  Bcast:10.10.10.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:57 errors:0 dropped:0 overruns:0 frame:0
          TX packets:3 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:12132 (11.8 KiB)  TX bytes:192 (192.0 b)
          Interrupt:82 Memory:fa000000-fa012100

[root@CAM1 ~]# ping 10.10.10.6
PING 10.10.10.6 (10.10.10.6) 56(84) bytes of data.
ping: sendmsg: No such process
ping: sendmsg: No such process
ping: sendmsg: No such process

[root@CAM2 ~]# ifconfig eth1
eth1      Link encap:Ethernet  HWaddr 00:26:55:1E:5A:A2
          inet addr:10.10.10.6  Bcast:10.10.10.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:179 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1543 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:91286 (89.1 KiB)  TX bytes:277538 (271.0 KiB)
          Interrupt:82 Memory:fa000000-fa012100

[root@CAM2 ~]# ping 10.10.10.5
PING 10.10.10.5 (10.10.10.5) 56(84) bytes of data.

So, what can i do to solve that problem??

Hi,

What code are you on for NAC?

Faisal

Hi Faisal,

Sorry I don't know what do you mean by "code"? It's unix based and its version is 4.7.1

Thanks,

Heba

Heba,

That's what I was asking, the version. So 4.7.1 with HA broken. No easy fix.

Log on to the one that seems to be dead. Stop perfigo service, and remove these files: /etc/ha.d/perfigo.conf, /etc/ha.d/haresources, /etc/ha.d/ha.cf

Reboot the CAM, and when it comes back up, it will be in standalone mode. Reconfigure the HA on it. Make SURE that your certificates are set right on both boxes, otherwise HA will fail again or not work right at all.

If all else fails, open a TAC case so an engineer can work with you.

HTH,

Faisal

Hi Faisal,

Thanks alot for your cooperation, you always benefit us.

It's better to open a TAC case for that issue as i'm working in a very critical environment!

Hi Faisal,

You are the man

I deleted the 3 files and I reconfigured the HA again and it's working fine now without opening a tac case so, I'd like to thank you for your help and ur cooperation.

Regards,

Heba

Glad I could help!

Faisal