We use CallManager 4.1(3) and have a Unity 4.0(5) Call Handler as a Auto-Attendant. We are having trouble with a specific caller calling into out facility and harrassing one of our employees. I want our phone system to identify this caller (we know their phone #) and send the call to a different greeting other than our auto-attendant.
I've already looked at creating a translation-rule on our h.323 gateway, but I'm not having any success. Does Unity or CallManager have the ability to route certain callers to different extensions or CallHandlers?