03-04-2010 01:03 PM - edited 03-19-2019 12:34 AM
We use CallManager 4.1(3) and have a Unity 4.0(5) Call Handler as a Auto-Attendant. We are having trouble with a specific caller calling into out facility and harrassing one of our employees. I want our phone system to identify this caller (we know their phone #) and send the call to a different greeting other than our auto-attendant.
I've already looked at creating a translation-rule on our h.323 gateway, but I'm not having any success. Does Unity or CallManager have the ability to route certain callers to different extensions or CallHandlers?
03-04-2010 01:25 PM
You can create call routing rules in Unity based on calling number, you can just hang the call or send it to someone or to a call handler.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
03-08-2010 12:09 PM
I added an entry for Call Routing(forwarding calls) in Unity. This worked perfectly. Thank you
03-04-2010 02:21 PM
As java noted Unity can send a caller to a different call handler based on call routing rules.
For the h.323 translation, if you want to just block the call from entering your system (i.e. reject), then the following should work on your h.323 gateway (wouldn't apply to mgcp):
voice translation-rule 99
rule 1 reject /4085551212/
!
voice translation-profile blacklist
translate calling 99
!
dial-peer voice pots 3001
call-block translation-profile incoming blacklist
call-block disconnect-cause incoming call-reject
incoming called-number
direct-inward-dial
port
forward-digits
!
You would need to apply the "call-block" configs to all dial-peers that could handle an inbound call from the party you wish to block.
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide