SNR, Call forward, hunt groups, call blast, BACD, which is best for this...

Unanswered Question
Mar 4th, 2010

Hello,

We have a UC520 and want to setup an extension for inbound customer emergency phone calls with the following actions/behaviour:

Customer calls in and dials extension 456

System tells him to "Please hold on while we ty to reach a technician"

The system them dials the tech support hunt group, if no one answers, it then

Dials another extension, if no answer there, then it

Dials an external number (mobile), if no answer there,

Then it sends the caller back to Voice mail in extension 456, and then extension 456 pages a technician.

Thanks in advance,

John

I have this problem too.
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Steven DiStefano Tue, 03/09/2010 - 03:12

I would use BACD to get the queuing, announcement and hunt group capability, and then call forward when no one answers to an external number.

You can set the behavior of BACD to how many times it queues and cycles through the hunt group. 

If thats overkill, then just use a hunt group with CFNA to an external number, but this will have now announcement.

Steve