Clean Access Agent not loading automatically

val_devera · ‎03-04-2010

We have a SSL VPN environment that is directly dependent on our CAS, the Clean Acces Agent does not automatically load at our end users. A need to browse or create traffic must be done for this Agent to load and then scan. Would you know any issue for this to happen?

Faisal Sehbai · ‎03-05-2010

Hello,

Are you saying that the agent is installed, but it doesn't pop-up when you do VPN? If so, check the discovery host and make sure it has an IP address listed which lives on your trusted network. For most customers the CAM always is on the trusted network, so using the IP of the CAM should work.

HTH,

Faisal