Caller id's first character is stripped

Answered Question
Mar 5th, 2010
User Badges:

We

have one site from which  all the incomming calls comming with the first character of the caller id  stripped .On ip phone  we get the id as 


example  :   ohn   instead of  john


Need help please if any one


Thank you

Correct Answer by Jaime Valencia about 7 years 4 months ago

first letter missing in incoming caller name display


1. Change the switch-type in the IOS gateway to Primary-dms100
2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100
3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.
4. Test inbound calls for correct caller name


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Jaime Valencia Fri, 03/05/2010 - 06:29
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

first letter missing in incoming caller name display


1. Change the switch-type in the IOS gateway to Primary-dms100
2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100
3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.
4. Test inbound calls for correct caller name


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

is_mail123 Thu, 03/11/2010 - 10:59
User Badges:

I am using ccm 7.1 there i dont have this  'Send Extra Leading Character in Display IE'  in phone configuration can u please help us we are still facing problem

paolo bevilacqua Thu, 03/11/2010 - 12:46
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

You can always switch to H.323 and have the problem resolved immediately.

Actions

This Discussion

Related Content