cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1490
Views
0
Helpful
3
Replies

Caller id's first character is stripped

is_mail123
Level 1
Level 1

We

have one site from which  all the incomming calls comming with the first character of the caller id  stripped .On ip phone  we get the id as 

example  :   ohn   instead of  john

Need help please if any one

Thank you

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

first letter missing in incoming caller name display

1. Change the switch-type in the IOS gateway to Primary-dms100
2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100
3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.
4. Test inbound calls for correct caller name

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

first letter missing in incoming caller name display

1. Change the switch-type in the IOS gateway to Primary-dms100
2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100
3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.
4. Test inbound calls for correct caller name

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

I am using ccm 7.1 there i dont have this  'Send Extra Leading Character in Display IE'  in phone configuration can u please help us we are still facing problem

You can always switch to H.323 and have the problem resolved immediately.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: