UCCX Agent Call Log

Answered Question
Mar 5th, 2010

I have a client that has the UCCX Supervisor on their desktop.  They'd really like to print the "Agent Call Log" just like it's shown on the screen.  Is there a way to do that?  Historical Reports doesn't seem to have something that similar.  Any ideas?

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Correct Answer by Aaron Harrison about 6 years 10 months ago

Hi

The 'Agent Detail' report in HRC will list all calls relating to the agent(s) you specify on the detail tab....

I'm not aware of a way to print things from CSD, but you can certainly do a PrtSc on your keybaord, then paste the screen grab into an Office document for printing...

Regards

Aaron

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Correct Answer
Aaron Harrison Sat, 03/06/2010 - 02:10

Hi

The 'Agent Detail' report in HRC will list all calls relating to the agent(s) you specify on the detail tab....

I'm not aware of a way to print things from CSD, but you can certainly do a PrtSc on your keybaord, then paste the screen grab into an Office document for printing...

Regards

Aaron

Please rate helpful posts...

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