03-05-2010 10:36 AM - edited 03-19-2019 12:34 AM
I have a client that has the UCCX Supervisor on their desktop. They'd really like to print the "Agent Call Log" just like it's shown on the screen. Is there a way to do that? Historical Reports doesn't seem to have something that similar. Any ideas?
Solved! Go to Solution.
03-06-2010 02:10 AM
Hi
The 'Agent Detail' report in HRC will list all calls relating to the agent(s) you specify on the detail tab....
I'm not aware of a way to print things from CSD, but you can certainly do a PrtSc on your keybaord, then paste the screen grab into an Office document for printing...
Regards
Aaron
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03-06-2010 02:10 AM
Hi
The 'Agent Detail' report in HRC will list all calls relating to the agent(s) you specify on the detail tab....
I'm not aware of a way to print things from CSD, but you can certainly do a PrtSc on your keybaord, then paste the screen grab into an Office document for printing...
Regards
Aaron
Please rate helpful posts...
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